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Refund policy

RETURNS

  • Product must not show any evidence of wear and must be returned with all its original tags. To ensure that your boots don't show any signs of wear, we suggest walking only in carpeted areas until you are sure you are happy with them. Avoid any kind of hard surfaces as it may scuff the soles of the boots.
  • Items must be returned within 30 days of date received.
  • A small return shipping fee of $10 will be deducted from your refund when a prepaid return label is issued by Capitan. This fee is waived for exchanges, when you use our easy prepaid shipping label.
  • Original shipping and handling charges are non-refundable.
  • Make sure the product is in its original packaging and place it in the original shipping box. Boot boxes may not be returned with tape or any other shipping labels on them, doing so will result in a restocking fee.
  • From the time your item has been received in our warehouse, please allow up to 14 business days for your return to be processed. As soon as your return is received and processed you will receive an email confirmation.

Exclusions

Some products are not eligible for return or refund. These include:

  • Items marked as Final Sale
  • Gift Cards
  • Shipping Fees
  • Customized or altered items
  • Capitan may refuse a request for exchange or refund if, in Capitan's sole discretion, Capitan suspects fraudulent, abusive, or unlawful behavior.

Restocking Fees

  • In the event an item is returned in worn condition, altered from originally received condition, or the boot box is taped/damaged a 20% restocking fee will be applied to the return in addition to the $10 return shipping fee.

To receive credit, items must be returned within 30 days of original shipment. Expect your refund-in the same form of payment you originally used-within 14 days of when we receive the returned order. Any returned or refused packages are subject to a shipping charge.

LOST OR STOLEN PACKAGES
Capitan Boots is not responsible for lost or stolen packages. If your package is noted as delivered but you haven’t received it, you’re responsible for contacting the shipping carrier with the tracking number to obtain more information or file a claim. Once the shipping carrier has confirmed the package was not delivered to your shipping address, we’ll then replace your item(s) or issue a refund.